Privacy policy

The short version

Solstice Sun LLC (“we”, “us”, “our”) runs solsticesunsports.com (the “Site”) and trades as Solstice Sun Sports. We ask for the details it takes to ship your gear and answer your questions, and little else. No accounts, no ad cookies, and nothing sold.

The rest of this page sets that out in full. Carrying on with the Site means you accept it, alongside our Terms of service.

When you browse

Each page request leaves a routine entry in our server logs: IP address, browser and device, the page asked for, where you came from, and the time. Those entries help us keep the Site running, safe and in working order.

Your cart lives in local storage inside your own browser. It holds a product and a quantity per line, never leaves your device before checkout, and disappears when you empty the cart or wipe the site data in your browser settings.

Cookies are limited to the ones the Site needs to function, for example to keep checkout secure. There are no advertising cookies, and we never sell access to what you look at here. Blocking cookies in your browser is up to you, though checkout may not work without them.

When you order

Checkout asks for your name, email, shipping and billing address, a phone number if you choose to add one, and of course what you are buying. We use those details to pack and ship the order, send its confirmation and tracking emails, deal with any return or refund, keep the tax and accounting records the law requires, and spot orders that look fraudulent.

There are no accounts, subscriptions or memberships here, so there is no password to create and no profile kept beyond your orders and messages.

Payments and cards

Card payments on the Site run through Woosa Payments, the payment platform of Woosa B.V. (KvK 71751513, Zwolle, the Netherlands), working with Adyen N.V., which is licensed and supervised by De Nederlandsche Bank. Your card details and the transaction go to Woosa Payments and Adyen N.V. so they can complete the payment, check it for fraud and meet their own legal duties.

You type your card details into the payment form, and they travel to the provider over an encrypted connection. The full card number never sits on our systems, and since every order is a one-time purchase, nothing is saved for a later charge. What comes back to us is just enough to tie the payment to your order: card type, last four digits and whether it went through.

For the payment terms themselves, see the payment section of our Terms.

When you write to us

A message through the contact form or by email gives us your name, email address, any order number and what you wrote. We use it to reply and to sort out whatever you asked about. Marketing email goes only to people who have signed up for it, and each one carries an unsubscribe link.

Who else sees it

Details leave our hands only where running the store calls for it:

• the payment provider named above,
• USPS and UPS, who get the name and address on the parcel, plus an email or phone number when delivery needs one,
• the companies running our hosting, email delivery and record-keeping, each bound by contract to use the data only for the work they do for us,
• courts, regulators or other authorities when the law compels it, or where it is needed to defend our legal rights or keep customers and others safe,
• whoever takes over the business, or part of it, in a sale or reorganisation.

Your details are never sold, and no outside company receives them to market its own products to you.

How long we hold on to it and how we protect it

Order records stay for as long as delivery, returns and our tax and accounting duties require. Messages stay while we answer you and for a sensible stretch afterwards, in case the conversation picks up again. Server logs are short-lived and kept for security and troubleshooting. Anything we no longer need is erased or stripped of anything that identifies you.

Every page is served over an encrypted connection, and access is limited to the staff and providers whose work needs it. No system on the internet is beyond attack, so we cannot rule out that data is ever reached, altered or lost. We work to prevent that, and we will notify you after an incident where the law requires it.

Asking us about your data

You can ask for a copy of what we hold on you, have it corrected, or have it erased where no law obliges us to keep it, and you can unsubscribe from marketing email whenever you like. Residents of some states have extra rights under their state's privacy law, and we respect those where they apply.

Send your request to support@solsticesunsports.com from the email address you used with us. We may check that it is really you before acting. Making a request never changes how we treat you.

Some browsers send a “Do Not Track” signal. We do not follow you from site to site, so the Site behaves the same with or without it.

Younger visitors

This is a store for adults and is not aimed at anyone under 13. We do not set out to gather data from children under 13, and if you think a child has sent us some, write to support@solsticesunsports.com and we will erase it.

Outside links and where data is processed

Most processing happens in the United States, where our customers in the contiguous United States are. The payment provider also handles payment data in the European Union, as set out in the payments section above.

Pages we do not run, such as a carrier's tracking page, sit outside this policy. Check their own privacy terms before sharing anything with them.

If this policy changes

A revised policy replaces this page when it is published. If a change would alter in a meaningful way how we use details we already hold about you, we will email you before it applies.

Reach us

For anything about this policy or your data, email support@solsticesunsports.com or write to Solstice Sun LLC, 1706 N 1200 W Ste 4-2049, Layton, UT 84041. We answer Monday to Friday, 9:00 a.m. to 5:00 p.m. MT.